Follow Amazon Alexa Troubleshooting Steps to Fix Amazon Alexa Issues
All applications are man-made and definitely there is always room for errors. Therefore, the Alexa app is no exception and you easily find help on Amazon Alexa troubleshooting in this article.
App Not Working
Compatibility issues between the device that you own and the Amazon Alexa app is one major concern for app issues. Hence, we recommend that you check the compatibility of the device and your app to begin with.
These devices must possess a Fire OS 3.0 or higher
The criteria for Android devices is that they must run an OS version 5.0 or higher
Almost all Apple devices run on iOS for which the version should be 9.0 or higher
On a Mobile Device
And when you are using a mobile device, which can also be a tablet, then you can try out these remedies to revive the app.
Close the app forcibly or if not possible, directly restart the mobile device
Turn off the device and the boot it back up to retry the app’s working condition
If you still find issues with the app, then you may have to uninstall it completely
Also, close all instances of the app before re-installing it on your mobile device
In the meantime, check if your device’s OS meets the minimum requirement for the Alexa app
On a Web Browser
When the app does not open properly on a web browser, then try the following Amazon Alexa troubleshooting steps;
First, check if the web browser is compatible to host the Amazon Alexa page
If not, close it and open another web browser that is capable of hosting this page
Try reloading the page and also clear the cache and cookies before trying out this technique
Also, check for the web browser settings and firewall settings if any were set for the PC
Finally, you can try restarting your PC is none of the above methods work out
There are many factors that are vital for the Bluetooth connection to be successful between the Alexa app and the device.
For instance, the desired device must be Bluetooth compatible for which you can check on the app
Alexa supports only two types of profiles for Bluetooth devices which are A2DP SNK and AVRCP
If your device does not have any of the above-mentioned profiles, then there is a possibility for issues
And then, you must also check if the Bluetooth device is connected to a proper power source
In other cases, they can also be battery operated; check if the batteries are operational
Pairing must be effective and if not, can be performed once again with the Alexa app